Frequently Asked Questions

Everything you need to know about our gear and services

What makes GORUCK gear different from standard backpacks?

Our gear is built to Special Forces standards, using military-grade materials like 1000D CORDURA. Each product is tested for extreme durability and backed by our Scars Lifetime Guarantee.

How long does shipping take within the United States?

Standard shipping typically takes 3-5 business days. Expedited options are available at checkout if you need your gear ready for a rucking event sooner.

What is your return and exchange policy?

We offer a 30-day return policy for items in new, unwashed condition with original tags. Returns are easy to process through our online portal.

Does GORUCK ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.

What is covered under the Scars Lifetime Guarantee?

The Scars Lifetime Guarantee covers defects in materials and workmanship. If you can wear it out or break it, we will repair or replace it at our discretion.

How do I clean and maintain my rucksack?

We recommend hand washing your ruck in a tub with mild soap and air drying it. Never put your gear in a washing machine or dryer, as it can damage the specialized coatings.